Vacancies at Culminate Consulting, 22 February 2018 – Culminate Consulting is an expert administration firm into the matter of Recruitment, Training, Outsourcing and ISO 9001: 2015 QMS, HSE, OSHA Implementation. We have worked broadly crosswise over various divisions of the economy going from Telecommunication, Banking &Finance, Information Technology and Oil and Gas.
CORPORATE SALES CONSULTANT – 3 POSITIONS
JOB DESCRIPTION
- Learn the products and services offered, including the sales terms (e.g. special features, return and warranty policies)
- Set targets for the sales department
- Collaborate with the marketing department to prepare common strategies
- Monitor sales numbers and marketing metrics
- Calculate business trends, like monthly sales rates
- Analyze market trends
- Monitor competition and follow current developments
- Ensure sales team is up-to-date with business targets
- Motivate sales team to achieve great results
- Find prospective customers and new target segments
QUALIFICATIONS/REQUIREMENTS
- Minimum of 2 – 4yrs experience in ISP sales
- In-depth knowledge of statistical analysis software like SPSS or SAS
- Familiarity with CRM programs
- Ability to gather and interpret data
- Organizational and analytical skills
- Communication skills
- BS degree in Marketing or related field
IT SUPPORT/SERVICE DESK PERSONNEL
KEY ACCOUNTABILITIES
- Managing the Service Desk queue
receive and respond to requests for support following agreed procedures in order for the requests to be resolved in a timely and efficient manner - Assist in the investigation and resolution of issues relating to applications in order to assist the team in providing a high level of customer servic
- Build and maintain strong relationships with stakeholders, key business users, colleagues and external suppliers in order to provide a professional customer service approach
- Communicate clearly, fluently and effectively to both individuals and groups by telephone and in person, via both verbal and written communication, in order to assist in the provision of a high level of customer service, including the provision of technical advice and guidance on matters using non- technical language if required
- Ensure that support calls are monitored and updated efficiently and effectively, proactively communicating with the business in order to provide updates on outstanding incidents or projects
- Work positively and communicate professionally across the team in order to make an effective contribution to team tasks and team spirit
- Share knowledge and experience with other team members to contribute to the overall improvement of team capability and increase productivity
- Regularly review logged calls to monitor completion times, and ensure feedback is given to the user in relation to their request.
- Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding and follow the logging procedures for the whole unit and be the focal point for all calls.
- First level IT support and resolutions detailing updates, feedback and escalations (Desktop hardware issues, windows install & repair, patches and updates)
- Inventory and Asset management for end user devices and general office infrastructure
- Install/repair software related issues and end user applications (Microsoft office and mission critical software)
- Troubleshoot LAN and network cable related issues
- Housekeeping and monitoring on servers & services e.g. backups and restores
- Responsible for passing on instructions to staff, recording such action in response to calls, requests etc. to ensure continuous service improvement
QUALIFICATIONS/REQUIREMENTS
Minimum of 3years experience as an IT Analyst, IT Consultant or related field of work
Hands on experience with customer service
Experience in project management
Knowledge of databases, system security and troubleshooting
Understanding of business practices
Excellent communication skills
Analytical mindset
Problem-solving aptitude
BSc/BA in Computer Science, Engineering or a related field
APPLICATION METHOD
Interested and candidates should send CVs to [email protected] with the relevant position applied for as the subject of the mail.
DEADLINE: 27 February, 2018
