Stanbic IBTC Bank Recruitment, Tuesday 22 , May 2018

0

Stanbic IBTC Bank Recruitment, Tuesday 22 , May 2018 – Stanbic IBTC Bank is a main African managing an account amass concentrated on developing markets all around. It has been a pillar of South Africa’s money related framework for a long time, and now traverses 16 nations over the African mainland.

Standard Bank is a firm devotee to specialized development, to enable us to ensure outstanding customer administration and driving edge money related arrangements. Our developing worldwide achievement mirrors our responsibility regarding the most recent arrangements, the best individuals, and a remarkably adaptable and lively working society.

To enable us to drive our prosperity into the future, we are searching for creative people to join our committed group at our workplaces.

We are selecting to fill the situation beneath:

Title: Manager, Corporate Finance Solution (Investment Banking)
Job ID: 31657
Location: Lagos Island
Job Sector: Investment Banking

Job Details

  • Investment Banking provides clients with a range of advisory and financing solutions. Specialising in high-growth emerging markets, our expert advisers work on mergers and acquisitions, capital restructurings and empowerment deals, as well as arranging finance for acquisitions, client projects and property transactions.

Job Purpose
To provide support for the:

  • Origination, structuring, execution and closing of all financing transactions undertaken within the Corporate Financing Solutions Unit and the larger Investment Banking Unit
  • Work in co-ordination with other team members towards achieving performance targets, ensure zero / minimal risk exposure to Stanbic IBTC Capital and Stanbic IBTC Bank PLC
  • Assist in coaching colleagues of similar or junior grade and
  • Participate in marketing efforts / initiatives for enhancing fee income from ancillary business.

Key Responsibilities/Accountabilities

  • Assist in the origination and execution of transactions for both existing and prospective clients;
  • Assist in developing financial advisory and or debt arranging mandates for identified opportunities;
  • Lead the transaction execution process until deal completion. Tasks include: financial model development/review, term sheet preparation, risk assessment, legal documentation, CP fulfillment and pay-away.
  • To negotiate pricing and required financing arrangements with clients
  • To build and maintain sound working relationships both internally (with colleagues) and externally with market participants and clients.
  • Assist in syndication efforts/initiatives on client transactions. Including management presentations, road shows etc.
  • Working in conjunction with other team members for putting forward innovative financing solutions to clients;
  • Liaise and assist in driving ancillary revenues by engaging with other teams (on an ongoing basis). Such teams include Credit, Transactional product services, Finance, Business Banking, Global Markets etc.;
  • Establishing, developing and maintaining relationships with existing and potential clients
  • Preparing files as to be ready for the annual audit process and assist in discussing, responding and reacting to comments raised by the Audit division;
  • Assist the Unit Head in managing day-to-day work as delegated and carrying out other duties as required by the job;
  • Ensure that the policies, procedures and processes of the bank are being followed;
  • Coaching of junior colleagues to ensure they are motivated and are able to support the team objectives.
  • The job holder will have execution oversight responsibility on transactions and where applicable, may be required to deliver on transaction mandates with limited resource support.
  • In addition, job holder will have delegated supervisory responsibility in the administration of the unit to deliver on set goals.

Preferred Qualifications, Experience and Knowledge

  • It would be an advantage for the job holder to have at least a Masters Degree in a Finance / Business / Economics related discipline, however this is not deemed a prerequisite for effectively undertaking the role – a professional related qualification would also suffice;

Experience:

  • The job holder should have a minimum of eight years of finance related experience, preferably from a banking background;
  • An understanding of lending (risk mitigation process and pricing of loans)
  • Deep experience in leading transactions to Financial Close

Knowledge/Technical Skills/Expertise:

  • The technical skills required for the role includes: transaction risk assessment, credit evaluation skills and transaction management skills. Others are:
  • Sound economic and business acumen;
  • Skillful application of specialist knowledge to deal with diverse environment;
  • Strong leadership skills to lead and support team members
  • Interpersonal skills;
  • Posses analytical skills;
  • Customer services orientation;
  • Capacity for constructive feedback and willingness to encourage accountability through empowerment
  • A good negotiator- with good communications skills
  • Energetic;
  • Able to generate and implement innovative financing solutions.

Interested candidates should:Click here to apply

Deadline 28th May, 2018.

 

Title: Business Banker
Job ID: 28712
Location: Warri, Delta
Job Sector: Financial Services

Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition

Key Responsibilities/Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Preferred Qualification and Experience

  • A bachelor’s degree in any related field
  • Minimum of Second Class Lower (2:2) division
  • 0-2years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully

Knowledge/Technical Skills/Expertise:

  • Deep knowledge and understanding of the different personal and segment value proposition.
  • Knowledge of local market environment and financial issues that may impact portfolio.
  • Working knowledge of bank systems and operations
  • Thorough understanding of credit principles as well as application and maintenance processes.
  • Knowledge of the banks organogram and awareness of relevant reporting lines.
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
  • Proficient in Microsoft word and excel.
  • Time management
  • Ability to multi task
  • Ability to handle matrix reporting

Interested candidates should:Click here to apply

Deadline 1st June, 2018.

 

Title: Business Banker
Job ID: 26799
Location: Idumagbo, Lagos Island
Job Sector: Financial Services

Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition

Key Responsibilities/Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Preferred Qualification and Experience

  • A bachelor’s degree in any related field
  • Minimum of Second Class Lower (2:2) division
  • 0-2years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully

Knowledge/Technical Skills/Expertise:

  • Deep knowledge and understanding of the different personal and segment value proposition.
  • Knowledge of local market environment and financial issues that may impact portfolio.
  • Working knowledge of bank systems and operations
  • Thorough understanding of credit principles as well as application and maintenance processes.
  • Knowledge of the banks organogram and awareness of relevant reporting lines.
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
  • Proficient in Microsoft word and excel.
  • Time management
  • Ability to multi task
  • Ability to handle matrix reporting

Interested candidates should:Click here to apply

Deadline 1st June, 2018.

 

Title: Business Banker
Job ID: 28714
Location: Warri Airport, Delta
Job Sector: Financial Services

Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition

Key Responsibilities/Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Preferred Qualification and Experience

  • A bachelor’s degree in any related field
  • Minimum of Second Class Lower (2:2) division
  • 0-2years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully

Knowledge/Technical Skills/Expertise:

  • Deep knowledge and understanding of the different personal and segment value proposition.
  • Knowledge of local market environment and financial issues that may impact portfolio.
  • Working knowledge of bank systems and operations
  • Thorough understanding of credit principles as well as application and maintenance processes.
  • Knowledge of the banks organogram and awareness of relevant reporting lines.
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
  • Proficient in Microsoft word and excel.
  • Time management
  • Ability to multi task
  • Ability to handle matrix reporting

Interested candidates should:Click here to apply

Deadline 1st June, 2018.

 

Title: Executive Banker
Job ID: 32213
Location: Owerri, Imo
Job Sector: Banking

Job Purpose

  • To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.
  • As the primary point of contact for affluent clients, Executive Banker sell, deliver and provide on-going service for a broad range of fee income and retail banking and investment products and services appropriate to affluent client.

Key Responsibilities/Accountabilities

  • Sales –8 NTB accounts/week/RM, which translates to 32 NTB accounts per month and 384 per year
  • Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement ; this is achieved through an in-depth analysis of the clients balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.
  • Monitor the delivery of different groups (Wealth, Lending, and Transactional) as well as other specialist product and service providers against customer plan.
  • Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.

Key Dimensions of the job:

  • Manage and own relationships with up to 300 clients in portfolio.
  • Job is largely a sales and marketing role with much time spent out marketing with a fair amount of travel for presentations and marketing of banks product and services.

Preferred Qualification and Experience

  • A first degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN)
  • A Master’s degree in Business/Finance or its equivalent would be an advantage

Knowledge/Technical Skills/Expertise
Relationship Management:

  • Liaises with other banking units to process and handle client transactions to ensure that the most appropriate financial solutions for the customer are proffered
  • Support Relationship Manager in maintaining close contact with clients to establish an intimate knowledge of their needs
  • Familiarity with Bank branch operations

Interested candidates should:Click here to apply

Deadline 4th June, 2018.

 

Title: Business Banker
Job ID: 32192
Location: Aleshinloye, Oyo
Job Sector: Banking

Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Accountabilities

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
  • Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualifications and Experience
Educational Qualification:

  • Minimum of a 2.2 B.Sc degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Technical Competencies:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management

Interested candidates should:Click here to apply

Deadline 25th May, 2018.

 

Title: Business Banker
Job ID: 29481
Location: Agodi Gate, Oyo
Job Sector: Banking

Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Accountabilities

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
  • Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualifications and Experience
Educational Qualification:

  • Minimum of a 2.2 B.Sc degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Technical Competencies:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management

Interested candidates should:Click here to apply

Deadline 25th May, 2018.

 

Title: Branch Manager
Job ID: 32190
Location: Owerri, Imo
Job Sector: Banking

Job Details
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Branch Manager to help fulfill our business objectives and build customer loyalty.

Job Purpose

  • Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
  • To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
  • Ensure the effective rollout of change management initiatives to the service centres.
  • Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Customer Service:

  • Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
  • Ensure that the centres strive for continuous service improvement.

Management of Credit and Operational Risk:

  • Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
  • Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
  • Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
  • Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
  • Ensure irregularities highlighted in routine control reports are attended to.
  • Co-ordinate the checking of centre tellers/treasury/blank forms.
  • Complete monthly centre housekeeping checklist.
  • Report premises/equipment issues to regional operations.
  • Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
  • Ensure that levels of authority and limits of access to information/systems are adhered to.
  • Ensure that all routine controls relating to new business are effectively applied.
  • Ensure compliance with OHS (Occupational Health and Safety) requirements

Management of Service Improvement:

  • Manage the customer problem resolution process and ensure the accurate logging of information.
  • Set and monitor turn-around times for resolving customer queries and complaints.
  • Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
  • Ensure that service measurement is maintained and action adverse trends.
  • Implement service recovery to facilitate customer retention.
  • Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation

Management of responsive sales and relationship management:

  • Develop sales and relationship management plans to achieve responsive sales targets for the centers.
  • Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
  • Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
  • Drive the lead referral system.
  • Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
  • Ensure the territory where the branch is situated has adequate feel of the bank and its products

Increased cross-selling ratios:

  • Effective migration of customers/transactions to more appropriate channels.
  • Requisite stationery and cash supplies held.
  • Effective, customer-orientated telephone management.
  • Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
  • Staff effectiveness and motivation Positive findings of Inspection Compliance reports

Convene regular customer discussion forums and action the results:

  • Maintain awareness of serious customer complaints and attend to resolution.
  • Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
  • Ensure efficient, customer-orientated telephone procedures.
  • Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
  • Ensure BST schedule adherence for all reporting Service Centres

People Management:

  • Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
  • Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
  • Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
  • Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
  • Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
  • Ensure that equity requirements are met and transformation initiatives supported.
  • Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
  • Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
  • Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
  • Costs contained within budget.
  • Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.

Preferred Qualifications and Experience

  • A Bachelor’s degree in any related field
  • Minimum 2 years Banking Operations experience
  • Minimum 6-8 years Retail Banking, Business Development experience
  • At least one professional qualification, e.g CIBN, ICAN

Knowledge/Technical Skills/Expertise:

  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
  • Through knowledge and understanding of market segmentation and management.
  • Knowledge of Personal and Business Banking products and services.
  • Knowledge of the country’s Personal and Business Banking Strategy.
  • Knowledge of sales and marketing theory and principles.
  • Knowledge of business and financial management principles and practice, including business economics.
  • Knowledge of risk management and credit principles.
  • Knowledge of the bank system. Knowledge of branch transaction processes.
  • Knowledge of distribution channels.
  • Knowledge of human resources principles.
  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs

Interested candidates should:Click here to apply

Deadline 25th May, 2018.

 

Title: Branch Manager
Job ID: 32188
Location: Asaba, Delta
Job Sector: Banking

Job Details
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Branch Manager to help fulfill our business objectives and build customer loyalty.

Job Purpose

  • Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
  • To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
  • Ensure the effective rollout of change management initiatives to the service centres.
  • Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Customer Service:

  • Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
  • Ensure that the centres strive for continuous service improvement.

Management of Credit and Operational Risk:

  • Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
  • Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
  • Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
  • Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
  • Ensure irregularities highlighted in routine control reports are attended to.
  • Co-ordinate the checking of centre tellers/treasury/blank forms.
  • Complete monthly centre housekeeping checklist.
  • Report premises/equipment issues to regional operations.
  • Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
  • Ensure that levels of authority and limits of access to information/systems are adhered to.
  • Ensure that all routine controls relating to new business are effectively applied.
  • Ensure compliance with OHS (Occupational Health and Safety) requirements

Management of Service Improvement:

  • Manage the customer problem resolution process and ensure the accurate logging of information.
  • Set and monitor turn-around times for resolving customer queries and complaints.
  • Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
  • Ensure that service measurement is maintained and action adverse trends.
  • Implement service recovery to facilitate customer retention.
  • Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation

Management of responsive sales and relationship management:

  • Develop sales and relationship management plans to achieve responsive sales targets for the centers.
  • Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
  • Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
  • Drive the lead referral system.
  • Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
  • Ensure the territory where the branch is situated has adequate feel of the bank and its products

Increased cross-selling ratios:

  • Effective migration of customers/transactions to more appropriate channels.
  • Requisite stationery and cash supplies held.
  • Effective, customer-orientated telephone management.
  • Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
  • Staff effectiveness and motivation Positive findings of Inspection Compliance reports

Convene regular customer discussion forums and action the results:

  • Maintain awareness of serious customer complaints and attend to resolution.
  • Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
  • Ensure efficient, customer-orientated telephone procedures.
  • Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
  • Ensure BST schedule adherence for all reporting Service Centres

People Management:

  • Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
  • Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
  • Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
  • Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
  • Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
  • Ensure that equity requirements are met and transformation initiatives supported.
  • Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
  • Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
  • Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
  • Costs contained within budget.
  • Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.

Preferred Qualifications and Experience

  • A Bachelor’s degree in any related field
  • Minimum 2 years Banking Operations experience
  • Minimum 6-8 years Retail Banking, Business Development experience
  • At least one professional qualification, e.g CIBN, ICAN

Knowledge/Technical Skills/Expertise:

  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
  • Through knowledge and understanding of market segmentation and management.
  • Knowledge of Personal and Business Banking products and services.
  • Knowledge of the country’s Personal and Business Banking Strategy.
  • Knowledge of sales and marketing theory and principles.
  • Knowledge of business and financial management principles and practice, including business economics.
  • Knowledge of risk management and credit principles.
  • Knowledge of the bank system. Knowledge of branch transaction processes.
  • Knowledge of distribution channels.
  • Knowledge of human resources principles.
  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs

Interested candidates should:Click here to apply

Deadline 25th May, 2018.

 

Title: Branch Manager
Job ID: 29265
Location: Onitsha Head Bridge, Anambra
Job Sector: Banking

Job Details
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Branch Manager to help fulfill our business objectives and build customer loyalty.

Job Purpose

  • Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
  • To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
  • Ensure the effective rollout of change management initiatives to the service centres.
  • Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Customer Service:

  • Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
  • Ensure that the centres strive for continuous service improvement.

Management of Credit and Operational Risk:

  • Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
  • Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
  • Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
  • Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
  • Ensure irregularities highlighted in routine control reports are attended to.
  • Co-ordinate the checking of centre tellers/treasury/blank forms.
  • Complete monthly centre housekeeping checklist.
  • Report premises/equipment issues to regional operations.
  • Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
  • Ensure that levels of authority and limits of access to information/systems are adhered to.
  • Ensure that all routine controls relating to new business are effectively applied.
  • Ensure compliance with OHS (Occupational Health and Safety) requirements

Management of Service Improvement:

  • Manage the customer problem resolution process and ensure the accurate logging of information.
  • Set and monitor turn-around times for resolving customer queries and complaints.
  • Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
  • Ensure that service measurement is maintained and action adverse trends.
  • Implement service recovery to facilitate customer retention.
  • Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation

Management of responsive sales and relationship management:

  • Develop sales and relationship management plans to achieve responsive sales targets for the centers.
  • Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
  • Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
  • Drive the lead referral system.
  • Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
  • Ensure the territory where the branch is situated has adequate feel of the bank and its products

Increased cross-selling ratios:

  • Effective migration of customers/transactions to more appropriate channels.
  • Requisite stationery and cash supplies held.
  • Effective, customer-orientated telephone management.
  • Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
  • Staff effectiveness and motivation Positive findings of Inspection Compliance reports

Convene regular customer discussion forums and action the results:

  • Maintain awareness of serious customer complaints and attend to resolution.
  • Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
  • Ensure efficient, customer-orientated telephone procedures.
  • Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
  • Ensure BST schedule adherence for all reporting Service Centres

People Management:

  • Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
  • Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
  • Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
  • Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
  • Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
  • Ensure that equity requirements are met and transformation initiatives supported.
  • Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
  • Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
  • Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
  • Costs contained within budget.
  • Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.

Preferred Qualifications and Experience

  • A Bachelor’s degree in any related field
  • Minimum 2 years Banking Operations experience
  • Minimum 6-8 years Retail Banking, Business Development experience
  • At least one professional qualification, e.g CIBN, ICAN

Knowledge/Technical Skills/Expertise:

  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
  • Through knowledge and understanding of market segmentation and management.
  • Knowledge of Personal and Business Banking products and services.
  • Knowledge of the country’s Personal and Business Banking Strategy.
  • Knowledge of sales and marketing theory and principles.
  • Knowledge of business and financial management principles and practice, including business economics.
  • Knowledge of risk management and credit principles.
  • Knowledge of the bank system. Knowledge of branch transaction processes.
  • Knowledge of distribution channels.
  • Knowledge of human resources principles.
  • Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
  • Business acumen – Ability to spot opportunities and optimize revenue generation for the business
  • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
  • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs

Interested candidates should:Click here to apply

Deadline 25th May, 2018.

Leave A Reply