Jobs at Contec Global Group, Tuesday 8, May 2018 – Contec Global Group – Established in 1984 and headquartered in London, the Contec Global Group has an overall nearness, with tasks in Asia, Africa and Europe. As an organization set up on the stage of e-Governance and brilliant innovations, Contec Global is among the most experienced free innovation and frameworks associations working in creating nations.
Today, the Group is locked in, comprehensively, in giving incorporated, frameworks based arrangements in the fields of Secure Technologies, Infrastructure and Hospitality.
BUSINESS DEVELOPMENT EXECUTIVE
Responsible for building on agent, customer and revenue growth targets through effective development of a distribution network.
To be successful you will need to be comfortable spending significant time in the field motivating the agents, and driving both to exceed set targets.
You must be someone with a strong ability to influence and work collaboratively with merchandising teams.
The ideal candidate must have a clearly-demonstrated track record in channel recruiting and sales target at a fast moving consumer goods company or mobile money or telecom.
The candidate must also have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies.
Grow the merchant and customer touch point network into the largest multi-channel network.
Actively listen to customer requirements or challenges and provide a strategic fit to any of our products or solutions
Managing the sales process for new prospects, from initial contact through to closure
Any other job assigned by HOD as per need
Candidates should posses relevant qualifications.
CUSTOMER CARE EXECUTIVE
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behaviour types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone and email etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Meet commitments to customers
Obtain client information by interviewing clients and verifying information.
Update job knowledge by studying new product descriptions and participating in educational opportunities.
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
Maintain CRM by entering information.
Keep track on quality and quantity of cash towards achieving goal.
Any other duties assigned by HOD as per need
Applicants should send their CV’s to:[email protected]
DEADLINE: 9 May, 2018