Customer Care Representative Job Available at Obeezi.com

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Obeezi.com is a quickly developing Nigerian one-stop web based shopping center that offers best costs in Nigeria and an outstandingly simple and advantageous shopping knowledge. Obeezi Mall give you items you can put stock in going from Clothing, Shoes, Wrist watches, Sunglasses, Colognes, Fashion Accessories and substantially more with choices of paying through Cash on Delivery or Debit Card at the speediest conveyance benefit.

We are selecting to fill the position beneath:

Customer Care Representative Job Available at Obeezi.com

Location: Lagos
Description

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle changes in policies or renewals.
  • Record details of customer contacts and actions taken
  • Must reside around Surulere and Yaba and must be willing to work night shit according to Shift Schedule.

Application Method
Interested and qualified candidates should send their CV’s to: [email protected]

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