Vacancies at United Bank for Africa Plc (UBA), Monday 21, May 2018


Vacancies at United Bank for Africa Plc (UBA), Monday 21, May 2018 – United Bank for Africa Plc (UBA) is one of Africa’s driving money related foundations, with activities in 19 African nations and 3 worldwide monetary focuses: London, Paris and New York. From a solitary nation association established in 1949 in Nigeria, UBA has developed to end up a Pan-African supplier of monetary administrations with more than 11 million clients, through near 1000 business workplaces and touch focuses internationally.


Reference No: HRWEST123T001
Contract Type: Permanent
Job Functions: Banking
Industries: Banking / Finance & Investment

Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
To accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals
Maintain the highest level of confidentiality with all information obtained
Comply with all bank and regulatory body policies, procedures and regulations
Answer customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line
Other duties as assigned by the Cash Officer
Verify and receive loan and utility bills payments.
Promote the bank’s products and services by cross-selling, ascertaining customers need and directing customers to the customer relationship officers or officers concerned.
Escalate issues on cash shortage, overpayment, loss and theft.

Minimum OND in any related discipline
Age: 27 years and below

Strong communication & organizational skills
Fast and error free processing
Ability to be calm under pressure
Good team player
Good Numerical skills
Detail oriented, high degree of accuracy and attention to details
Ability to work in a fast-paced environment & under pressure as needed


Reference No: HRWEST123C001
Locations: Benin City-Edo;  Ado Ekiti- Ekiti; Abeokuta South-Ogun;  Akure South-Ondo; Osogbo – Osun; Ibadan South-West – Oyo
Contract Type: Permanent
Job Functions: Banking
Industries: Banking / Finance & Investment
Slot: 6

To ensure the business office provides excellent quality banking service to all customers.
To maintain contact with new and existing customers on routine account management activities.
To engage customers in cross selling of the bank’s products and services including E-sales

Customer Relations Management/Sales:
Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
Engage customers to cross sell bank products and services
Increase product sales, and customer loyalty by maintaining good client relationship.
Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
Ensure proper documentation for all new and existing accounts.
Ensure timely opening of new accounts on the system.
Support branch sales and service team.
Cheque book issuance and maintenance.
Dormant account reactivation
Customer Service Ambassador:

Service improvement
Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service issues resolution:
Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
Follow up customers with pending cases, and keep him/her informed.
Compile and publish customer satisfaction score daily
Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.

Educational Qualification:
Minimum Educational level – B.Sc. in any related discipline

27years and below.

Experience (Optional):
Prior experience in banking operations is highly desirable
Relevant banking experience preferably supporting retail customers
Sales knowledge, skill & experience (added advantage).

Sound knowledge of Banking products and services
Good understanding of the operational, credit and regulatory risks facing the business
Business Development and acquisition.

Excellent customer service orientation
High level of integrity
Good verbal & written communication skills
Selling skills
Focused, Motivated & Results Oriented
Paying attention to details
Good interpersonal skills
Fast and error-free processing
Strong problem resolution skills
Selling & Marketing Skills.

Click on Job Title below:


DEADLINE: 31 May, 2018

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