Supervisor Technical Needed at Proten

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Supervisor Technical Needed at Proten – Proten is a global Human Capital Development firm that offers an extensive variety of Training, Coaching and Consulting administrations to people, private ventures and corporate and legislative associations.

We are enlisting to fill the situation beneath:

Title: Supervisor Technical

Location: Rivers
Function/Domain: CustomerService/Technical Support Group
Reporting To: HOD-CSG

Job Description:

  • Manage, motivate and develop technical support group
  • Responsible for line management, with effective and innovative leadership attributes
  • Monitor ticketing management portal, job allocations/assignments and individual team member performance
  • Model best practice reflecting fairness and equality in all aspects of the role
  • Adhere best team practice to ensure excellence service delivery within time frame
  • Generate & share daily reports on team performance and unique/peculiar issues observed in network
  • Inform management of recurring problems and its impact
  • Promptly report any incident, errors, events or deviation from deployment plans
  • Identify and escalate situations requiring urgent attention to appropriate department
  • Strong appreciation of the impact of processes and performance on customers

Qualifications

  • HND/ Graduate/Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom experience
  • 3 to 5 years in a leadership profile
  • Essential Attributes:Computer Knowledge, Internet and Tech savvy,Customer query resolving skills,Sales Acumen,Customer Focus,Excel Knowledge is a MUST
  • Languages:Hausa,Yoruba,Igbo and English
  • Desired Attributes: Relevant Industry Experience Preferred

Deadmail
27th February, 2018.

Application Method
Interested candidates should send their CV’s to: [email protected]

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