Program Officer, People Operations Vacancy at Bridge International Academies, Friday 1, June 2018 – Bridge trusts each youngster has the privilege to amazing training and works in association with governments, groups, guardians and instructors to convey instruction to more than 100,000 kids in underserved groups crosswise over Africa and Asia.
Extension influences inside and out educator preparing and bolster, propelled exercise designs and remote innovation to give students an important and extraordinary instruction.
Universally, there is a training emergency. Around 263 million kids and youngsters are not in school and the quantity of grade school matured kids not in school is expanding. Extension is focused on helping tackle this through an information driven, prove based approach that conveys solid schools and an incredible training for all.
PROGRAM OFFICER, PEOPLE OPERATIONS
THE BRIDGE APPROACH
Education is in crisis in many countries around the world. It is estimated that 264 million children and young people are out of school, and 330 million children are in school but not learning. In addition, an extra 69 million teachers are needed to achieve the 2030 UN education goals.
Many education systems are plagued with inadequate materials and poor management systems, all leading to chronic teacher absenteeism and a lack of learning. Education reform is challenging but it is urgently required if we are to prevent another generation of children missing out. So, we work in partnership with governments, NGOs and non-state actors to address the huge education imbalance between what is available and what is needed right now — we work to bridge the gap.
We believe parents have the right to choose a school for their children and we enable families to enjoy seeing their children learn, improve and flourish at Bridge schools. We locate our schools in some of the most disadvantaged communities in the world. Families in our communities can be earning just $1.90 per person a day; a level the World Bank notes is at extreme poverty. By putting learning at the centre of all we do, Bridge has become an extremely popular choice for underserved families and low-income communities
With plans to enrol ten million students ten years from now, Bridge offers a tremendous opportunity to grow with one of the world’s most exciting and ambitious social enterprises, with leadership roles available across a number of competencies and geographies.
[People Operations/Program Officer]
People are at the core of what we do, from the teachers in our academies to software developers building our tech platform – and we do it at massive scale with rapid growth. The People Operations team is the key in unlocking “people potential” towards achieving our company’s goals. We believe in:
Focusing on operational excellence and execution – we want to make our employees’ and their managers’ lives simpler, and give them the tools and support to be successful. We must excel first and foremost on service delivery.
Using analytics/data to drive key decisions and continuous improvement – across core HR competencies like compensation, performance, talent, we believe that an analytical approach will enable us to attract, reward, and retain top performers.
Aligning with the company’s strategic objectives – we are all playing for the same team. The human resources function, along with finance, operations, legal, and other functional areas, should be fully in sync.
ABOUT THE ROLE
The Officer, People Operations role is a generalist position that operates at the front lines of Human Resources at Bridge.
The ideal candidate should exceptionally possess high attention to detail, a strong work ethic, and ability to manage multiple workflows and projects simultaneously. You are level-headed, disciplined, and thoroughly understand that HR must protect the Company’s interests and policies and guide employees through their career life-cycles at Bridge at the same time.
You have a very good understanding of HR best practices and employment/labour law frameworks in Nigeria and are certified by the CIPM or its equivalent. Last but not least – you are a gritty, never-say-die doer who relishes challenges
What You Will Do:
Separations Process: lead separations processes, including department, asset, and financial handovers – involves IT, Admin, and Payroll Accountant
Onboarding Process: lead teams from IT, Admin, etc. in ensuring that staff are successfully on boarded
Payroll Verification: work with Payroll Accountant to ensure that all contractors and employees are properly represented with the right deductions/additions, if any. Generate monthly report for managers on headcount
Staff Benefits: supporting staff with questions about health coverage, managing additions to coverage, dealing with other health coverage issues
Immigration/Work Permits/Expat Services: dealing with immigration issues/working with immigration consultants
Asset Management: ensure that all staff have the assets they need; deal with asset recovery processes and exchanges/one-off needs. Heavy interfacing with IT and Admin
Leave Management: assist employees with leave, generate monthly report for managers on leave balances
Disciplinary Procedures: work with the People Ops. Director on managing these procedures
Appeals, Grievances, Investigations: lead these processes with some direction from the People Ops. Director
Staff Documentation: ensuring that offer letters, contracts, probation confirmations, and change of status documents are appropriately handled
What You Should Have:
Strong adherence to systems and process
Experience working with a culturally and socioeconomically diverse workforce
Minimum of four years of full-time work experience in Human Resources
Good working knowledge of Microsoft Office; technologically competent/quick learner
Work experience in fast-growth, rapid-scale contexts, particularly with large numbers of field staff
Outstanding written and verbal communication skills
High energy and enthusiasm level; willingness to do whatever necessary to get the job done
Microsoft Dynamics NAV experience preferred
Bachelor’s Degree, preferably with Business Administration and/or Human Resources course specialization, with exemplary academic performance
CIPM certified (or it’s recognized equivalent)
A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a startup or social enterprise.
A creative problem-solver – Growing any enterprise from scratch comes with massive and constant challenges. On top of that, Bridge works in often challenging, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). Every decision you make considers their customer benefit, experience, and value.
A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
N.B: This role is based outside Lagos.