Medical Call Centre Agent Vacancy at Imisi Partners, Monday 26 March 2018 – Imisi Partners is an Africa centered business advancement organization (BDC) with workplaces in Istanbul and Lagos. Our firm is basically a half and half between a customary venture organization and a working organization.
We make interests in private, or sometimes open organizations, commonly with bring down exchanging volumes, with a venture goal of accommodating the likelihood of capital thankfulness and current pay. We trust our stakes in the organizations will increment in esteem as the business develops.
We likewise advance cash to little undertakings and offer counseling for a charge. Our firm is basically a cross breed between a customary venture organization and a working organization.
We speak to a straightforward arrangement of advances, comparable in some sense to private value or investment.
MEDICAL CALL CENTRE AGENT
Principal Duties and Responsibilities:
Schedule appointment for patients.
Answer telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information of patients
Schedule appointment correctly – review appointment date, time, location, and provides name of caller.
Inform caller of items to bring to appointment (including X-rays, MRIs, etc.)
Remind callers to arrive earlier before scheduled appointment to complete necessary paperwork.
Answer questions and offer other information, as requested, to provide patient-focused service.
Act as a liaison for the patients and the Health Center:
Direct calls to other departments as needed.
Use sound judgment in handling calls, especially with upset patients.
Understanding of when to escalate calls to physicians/practice manager/triage nurse.
Make reminder calls as requested.
Make calls to reschedule appointments when necessary.
Provide assistance with mailings and other projects as call volume permits.
Other reasonably related duties as assigned by supervisor or manager.
QUALIFICATION AND SKILLS:
Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone.
Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
Ability to handle a “call center” environment: work quickly and multi-task.
Ability to exercise good judgment to handle calls appropriately.
Ability to demonstrate good customer service.
B.Sc. degree or HND require or related healthcare certification would be an added advantage. One year work experience as a customer service agent or related clinical environment and working knowledge of medical terminology.
Applicants should send CVs to [email protected]