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Latest Jobs at ipNX Nigeria Limited, 24th January 2018

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Latest Jobs at ipNX Nigeria Limited, 24th January 2018 – ipNX Nigeria Limited is an incorporated data interchanges organization concentrated on giving each individual, each home and each business in Nigeria with world-class data, correspondence and stimulation administrations.

We are enrolling to fill the positions underneath:

Title: Customer Advocacy Centre Team Lead
Job ID: 43
Location: Lagos
Department: Customer Experience & Advocacy
Function: Supervise all activities of the Customer Advocacy Centre
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal
Purpose of the Job

  • To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

Expected Key Results:

  • Customer Satisfaction
  • Quality Assurance Monitoring
  • Implement Service Standards
  • Advocate for Customers
  • Service Delivery Performance Measurement
  • Workforce Management

Educational Qualifications & Functional Skills

  • Minimum 2.1/Upper Credit Bachelor’s Degree in Social Sciences.

Work Experience:

  • Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction.
  • Teamwork – candidate will need to be a strong team player, who supports their colleagues and share their skills.
  • Good interpersonal, work flow management and communications skills.
  • Experience in similar roles within IT or Hospitality environment, preferably both.
  • Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
  • Ability to demonstrate a mature understanding of key business needs.
  • Excellent documentation and PowerPoint presentation skills.
  • Good project and time management skills – Ability to work independently and manage one’s time.
  • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
  • Knowledge of business and management principles involved in strategic planning and resource allocation.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

Vacancy Title: Social Media Officer
Job ID: 41
Location: Lagos
Department: Customer Experience & Advocacy
Function: Create and maintain ipNX presence on social media.
Reporting to: Customer Experience Analyst
Travel Frequency: Nil
Purpose of the Job

  • To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.

Expected Key Results

  • Manage customer complaints and expectations on social media platforms
  • Generate brand awareness
  • Identify trends on social media
  • Elicit concrete information from customers via surveys and campaigns
  • Identify online threats, escalations and business enquiries
  • Analysis/Reporting
  • Carry out other responsibilities as assigned

Educational Qualifications & Functional Skills

  • Minimum 2.1/Upper Credit Bachelor’s Degree in Social Sciences preferably  public relations, marketing, social media management or business communications.

Work Experience:

  • Minimum of 1-2 years related experience.

Other Requirements:

  • Strong analytically skills
  • Proficient use of CorelDraw
  • Graphic design skills
  • Knowledge of digital media as it relates to branding
  • Team player
  • Drive results
  • Cultivate Innovation
  • Online reputation management
  • Resilience
  • Strong communication – both verbal & written and inter-personal skills
  • Tact and a good sense of humor
  • A passion for all things digital
  • Hardworking  and Extremely organized
  • Self-motivated

Vacancy Title: i-Shop Supervisor
Job ID: 42
Location: Lagos
Department: Customer Experience & Advocacy
Function: Customer Experience & Advocacy
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal
Purpose of the Job

  • The i-Shop Supervisor will manage all i-shops (company owned retail and friendship outlets) prospects and customers to maximize customer acquisition and also help with customer retention.

Expected Key Results

  • Customer Advocacy
  • Customer Engagement
  • Training
  • Customer Retention
  • Process Flow and documentation
  • Reporting.

Educational Qualifications & Functional Skills

  • Minimum 2.1/Upper Credit Bachelor’s Degree in business or  social science related discipline.

Work Experience:

  • 5 -7 Years cognate sales, customer service experience.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

Application Method
Interested candidates should:
Click here to apply

Deadline  30th April, 2018.

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