Vacancy at Timekeepers International Limited

Full Time
  • Post Date: September 20, 2017
    Job Description

    Timekeepers International Limited (Timekeepers) is a constrained obligation organization and was enrolled in Nigeria in the year 2009.

    Conceived with numerous times of understanding, it was set up with the point of bringing in watches, adornments and frill from a portion of the world’s driving brands with the end goal of dispersion and retailing principally in Nigeria and afterward the West African Sub-locale.

    Ibadan, Oyo State

    The customer service associate is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers and team members at all times.
    Resolve customer complaints via phone, email, mail, or social media.
    Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    Use telephones to reach out to customers and verify account information.
    Greet customers warmly with a smile at all times at the store.
    Take payment information and ensuring other pertinent information such as customer’s name, email addresses, phone numbers, date of birth, anniversaries, etc are properly registered.
    Recommend potential products or services to management by collecting customer information and analyzing customer needs.
    Prepare product or service reports by collecting and analyzing customer information
    Contribute to team effort by accomplishing related results as needed
    Assist customers to place or cancel orders.
    Answer questions about warranties or terms of sale.
    Act as the company gatekeeper.
    Compile reports on overall customer satisfaction.
    Suggest solutions when a product malfunctions.
    Handle product recalls.
    Attempt to persuade customer to reconsider cancellation.
    Inform customer of deals and promotions.
    Sell products and services.
    Work with customer service manager to ensure proper customer service is being delivered.
    Close out or open call records.

    Proven customer support experience
    Track record of over-achieving quota
    Strong phone contact handling skills and active listening
    Customer orientation and ability to adapt
    Excellent communication and presentation skills
    Ability to multi-task, prioritize and manage time effectively
    OND or SSCE (with 2 years retail experience) preferred.
    Customer service representative top skills & proficiencies:
    Customer Service
    Product Knowledge
    Quality Focus
    Market Knowledge
    Documentation Skills
    Listening Skills/Phone Skills
    Resolving Conflict
    Positive Attitude
    Attention to Detail
    People Oriented
    Problem Solving
    Organizational Skills
    Ability to Work Under Pressure
    Computer Skills
    Supervisory Responsibility
    This position has no supervisory responsibilities.
    Work Environment
    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, watches, jewelries, fragrances, cabinets, etc.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
    Position Type and Expected Hours of Work
    This is a full-time position. Days and hours of work are Monday through Saturday between 8:00 a.m. to 9 p.m.


    Applicants should kindly send CVs to [email protected]