BUSINESS OPERATIONS MANAGER AT OWENS & XLEY CONSULTS

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Full Time
  • Post Date: August 2, 2017
    Job Description

    Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs).

    ROLE:-

    The salon manager is responsible for the day to day running of the salon. She/he must ensure that the salon is running smoothly and efficiently, staffs are properly assigned duties based on their areas of expertise and customers are satisfied.

    RESPONSIBILITIES:-

    • Welcome and assist customers in choosing their service
    • Explain the outcomes of service offering to customers
    • Ensure that staff understands customer’s request
    • Promote the salon’s retail products
    • Manage the company’s social media pages
    • Organize staff schedules including home service
    • Assist in selecting and recommending new inventory
    • Manage the salon supplies to minimize waste
    • Oversee booking of salon appointments to avoid scheduling conflict
    • Work with staff to meet sales targets
    • Enforce work standards and ensure compliance
    • Handle all customer complaints and resolve issues
    • Ensure that all staff are properly trained
    • Create and maintain payroll and expense reports for the owner
    • Manage employees performance
    • Recommend and justify need for additional staff
    • Oversee the appearance of the salon
    • Liaise with regulatory bodies
    • Keep records and receipts
    • Assist staff in performing their duties especially when the salon is busy
    • Regularly check and maintain the salon equipment.

    QUALIFICATION:

    • Educational Qualification:
    • Should possess at least an OND.

    EXPERIENCE:
    2 years experience.

    ABILITIES:

    • Exceptional customer care skills
    • Strong interpersonal skills
    • Able to use initiative in taking decisions
    • Exceptional organizational skills including record keeping
    • Strong time management skills
    • Ability to work calmly under extreme pressure
    • Excellent knowledge of the beauty industry
    • Excellent cash handling skills
    • Great attention to details
    • Good written and verbal communication skills
    • Must be able to prepare management reports and correspondence

    PERSONAL ATTRIBUTES:

    • Have a deep desire to work in the beauty industry
    • Very sociable
    • Very social media savvy and knowledgeable of current trends
    • Ability to work well with others and influence subordinates to work
    • Excellent written and verbal communication skills
    • Ability to work flexibly and under initiative to achieve set objectives
    • Open to challenges

    WORK ENVIRONMENT:

    • Work in the salon
    • Candidate must live along Lekki-Epe axis.

    HOW TO APPLY

    Applicants should send their CV’s to: [email protected]