Hilton Worldwide Recruitment, Thursday 8th March 2018

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Hilton Worldwide Recruitment, Thursday 8th March 2018 – Hilton is the main worldwide accommodation organization, crossing the cabin division from lavish full-benefit inns and resorts to expanded stay suites and mid-valued lodgings.

For about a century, Hilton has offered business and recreation voyagers the finest in housing, administration, luxuries and esteem.

Hilton is committed to proceeding with its custom of giving outstanding visitor encounters over its worldwide brands.

Our vision to fill the earth with the light and warmth of neighborliness joins us as a group to make astounding friendliness encounters far and wide every day.

And, our astonishing Team Members are at its core all!

ADMINISTRATIVE COORDINATOR

Job ID: HOT04ZEP
Location: Ikeja, Lagos

JOB SUMMARY
An Administrative Coordinator is responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience while providing secretarial support, managing the mail, and carrying out filing.

WHAT WILL I BE DOING?

As an Administrative Coordinator, you will be responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience. An Administrative Coordinator will also be required to provide secretarial support, manage mail, and carry out all filing. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Carry out daily administrative activities of the Executive office while adhering to Hilton Standards, policies and procedures
  • Provide secretarial support to the Executive team
  • Ensure all communications, particularly relating to owners, guests and the Corporate office are handled promptly and professionally
  • Receive and distribute mail
  • Ensure outgoing mail is dispatched in a timely manner
  • Provide minutes to Executive Team Meetings and compile management reports in a timely and accurate manner if necessary
  • Maintain adequate supplies of office stationary
  • Identify and build internal and external relationships
  • Carry out all filing
  • Comply with all key security mandates
  • Report any maintenance issues or hazards
  • Maintain own work area in a clean, tidy and good manner
  • Report defective materials and equipment
  • Assist with special projects related to the Executive Office

REQUIREMENTS
What are we looking for?
An Administrative Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Excellent verbal and written communication skills
  • Excellent administration and IT skills
  • Committed to delivering a high level of customer service, both internally and externally
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous administrative experience in a fast paced environment

    LAUNDRY ATTENDANT

Job ID: HOT04Y6D
Location: Ikeja, Lagos

JOB SUMMARY
A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience.

WHAT WILL I BE DOING?
As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Laundry Attendant will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Ensure support is provided to the laundry function when required
  • Complete wash cycles, folding of linen and correct storage
  • Manage guest requests in line with company brand standards and one call delivery deadline
  • Greet guests in public areas and rooms in a warm and friendly manner
  • Provide laundry, pressing, sewing, and other similar services to guests
  • Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly
  • Maintain linen room and uniform store – Ensure floors are stocked with the correct amount of each linen items
  • Ensure chemicals are used and stored correctly
  • Report maintenance and hazard issues
  • Comply with hotel security, fire regulations and all health and safety legislation

REQUIREMENTS
What are we looking for?
A Laundry Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Ability to work under pressure
  • Ability to work on own or in teams
  • Respond to guest requests and deliver high levels of service
  • Methodical and well organised
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous laundry experience
  • Experience in a similar role

    FRONT DESK AGENT / ASSOCIATE

JOB ID: HOT04Y6H
LOCATION: Ikeja, Lagos

JOB SUMMARY
A Front Desk Agent / Associate provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

WHAT WILL I BE DOING?

As  A Front Desk Agent / Associate, you will serve on the Front Office Team, to provide services for Guests, to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent / Associate truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that the Front Desk Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary.

WHAT ARE WE LOOKING FOR?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in cash handling
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Conflict resolution experience

BARTENDER

Job ID: HOT04YW1
Location: Curio Lagos Airport Gate Side One Road, Ikeja, Lagos

JOB DESCRIPTION
A Bartender engages our guests during their visit, receives/serves orders and ensures brand service standards are met to the highest quality.

WHAT WILL I BE DOING?
A Bartender will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Receive orders and serve customer requests completely in a timely manner
  • Create and serve a range of beverages including classic Co*ktails, mixers, beer, wine and soft drinks etc.
  • Take food orders and assist the floor team with deliveries as required
  • Understand menu content, any menu changes, and promotional activities
  • Keep your service area clean, tidy, and well-prepared
  • Efficiently manage the proper settlement of all customer accounts
  • Answer guest queries in a polite and helpful manner

WHAT ARE WE LOOKING FOR?
A Bartender serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience within a Co*ktail bar environment
  • The ability to create classic Co*ktails
  • Flexibility in hours as you will be working rostered shifts, especially on weekends
  • Exceptional personal presentation and communication skills
  • Flexibility to respond quickly and positively to a range of work situations
  • Passion for delivering exceptional levels of guest service.
  • Should have at least 2 years working experience working in Bar in a 5 star Hotel.

BELL ATTENDANT

JOB ID: HOT04Y6C
LOCATION: Curio Lagos Airport Gate Side One Road, Ikeja, Lagos

JOB DESCRIPTION
A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

WHAT WILL I BE DOING?
As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Greet and escort arriving and departing guests to and from their accommodations
  • Retrieve and transport guest luggage
  • Inspect guest rooms and acquaint guests with these rooms and their features
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner
  • Organize and store luggage, as needed, according to guidelines
  • Assist in the maintenance, appearance and functionality of equipment

WHAT ARE WE LOOKING FOR?

Bell Attendants serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Positive attitude and communication skills
  • Ability to work flexible hours
  • Ability to work under pressure
  • Ability to work on own and as part of a team
  • Commitment to respond to Guest requests and deliver high levels of service
  • Excellent grooming standards
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience as a Bell person
  • Previous experience working within a hotel

APPLICATION METHOD
Click on Job Title below:

ADMINISTRATIVE 
LAUNDRY ATTENDANT
FRONT DESK AGENT / ASSOCIATE
Bartender
BELL ATTENDANT

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