Graduate Help Desk Support Officer Job at Tranter IT Infrastructure Services Limited (TITIS) – Tranter IT Infrastructure Services Limited (TITIS) was established in 2004 and offers adaptable IT bolster, master preparing and proficient IT anticipate conveyance. We bolster little, medium and extensive measured associations all through West Africa. TITIS enables customers to enhance authoritative and singular execution by utilizing on very much composed and oversaw IT framework, sponsored by master IT support and preparing.
We are selecting to fill the position beneath:
Job Title: Help Desk Support Officer
Locations: Port Harcourt- Rivers, Calabar- Cross Rivers, Yola- Adamawa, Maiduguri-Borno
Requirements
- Graduate degree in Computer Science, Information Technology , Engineering or related discipline with an IT focus
Certifications:
- A+, MCSE, MCSA, MCITP, CCNA is a plus.
Specific Work Experience:
- Broad technical computer maintenance and repairs, email, printer
- Understanding of IT services, technology and solutions is a plus.
- End User services experience.
- With 0 – 4 years working experience.
Technical / Functional Skills:
- Ability to interact with colleagues within IT and other departments.
- Deep understanding of running IT services in regards to technology and processes.
- Strong analytical, design and development skills including troubleshooting and integration of IT services.
Behavioral / Managerial Competencies:
- Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
- Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments.
- Strong customer / end-user / client service orientation.
- Highly self-motivated and directed.
- Keen attention to detail.
- Capability for problem solving, decision making, sound judgment, assertiveness.
Linguistic skills:
- English.
Mobility requirements (time spent travelling internationally, nationally etc.):
- National travelling to branches.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
