Graduate Customer Service Officers Vacancy at United Bank for Africa Plc (UBA), Thursday 26, April 2018 – United Bank for Africa Plc (UBA) is one of Africa’s driving money related organizations, with tasks in 19 African nations and 3 worldwide budgetary focuses: London, Paris and New York.
From a solitary nation association established in 1949 in Nigeria, UBA has developed to wind up a Pan-African supplier of budgetary administrations with more than 11 million clients, through near 1000 business workplaces and touch focuses universally.
CUSTOMER SERVICE OFFICER
Reference No: UBAAbuja/NorthCentralCSO/FTO2018
Location: North Central, Nigeria
Contract Type: Permanent
Job Functions: Banking
Industries: Financial Services
JOB OBJECTIVE
To ensure the business office provides excellent quality banking service to all customers.
To maintain contact with new and existing customers on routine account management activities.
To engage customers in cross selling of the bank’s products and services including E-sales
ROLE AND RESPONSIBILITIES
Customer Relations Management/Sales:
Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
Engage customers to cross sell bank products and services
Increase product sales, and customer loyalty by maintaining good client relationship.
Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
Ensure proper documentation for all new and existing accounts.
Ensure timely opening of new accounts on the system.
Support branch sales and service team.
Cheque book issuance and maintenance.
Dormant account reactivation
Meeter/Greeter
Customer Service Ambassador:
Service Improvement
Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.
Service Issues Resolution:
Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
Follow up customers with pending cases, and keep him/her informed.
Compile and publish customer satisfaction score daily
Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.
REQUIREMENTS
Educational Qualification:
Minimum Educational level – B.Sc. in any related discipline
Age: 27 years and below
Experience (Optional):
Prior experience in banking operations is highly desirable
Relevant banking experience preferably supporting retail customers
Sales knowledge, skill & experience (added advantage)
Knowledge:
Sound knowledge of Banking products and services
Good understanding of the operational, credit and regulatory risks facing the business
Business Development and acquisition
Key Skills:
Excellent customer service orientation
High level of integrity
Good verbal & written communication skills
Selling skills
Focused, Motivated & Results Oriented
Paying attention to details
Good interpersonal skills
Fast and error-free processing
Strong problem resolution skills
Selling & Marketing Skills
DEADLINE: 11 May, 2018
