Front Desk /Administrative Assistant Vacancy at WaterAid Nigeria, Monday 28, May 2018 – WaterAid is a global not-revenue driven association committed to helping poor people and underestimated individuals break free from destitution and sickness, and change their lives for good through enhanced access to clean water, respectable toilets and great cleanliness. Since 1995, WaterAid has dedicatedly worked with the legislatures and individuals of Nigeria to help the usage of manageable water, sanitation and cleanliness (WASH) intercessions and projects. WaterAid has kept on supporting for the power of accomplishing WASH objectives as integral to conveying the SDG targets.
The POD division will concentrate on playing out a synergist part in supporting whatever is left of the CP in successfully and effectively conveying the methodology objectives. The help imagined from the division incorporate HR administration (enlistment, introduction, execution administration, pay administration, inside change administration and so forth); administration of the front work area, general office – offices and administrations administration; acquisition, security and staff wellbeing, coordinations and travel administration and so on and ceaseless upgrades to CP structure, procedures and frameworks (methods for working).
FRONT DESK /ADMINISTRATIVE ASSISTANT
Place of work:WaterAid Nigeria,
Pay band:WaterAid Nigeria Salary Scale Grade B
Full time, 2-years ( renewable)
Reports to Human Resources & Administrative Officer
Outsourced office cleaning staff
WaterAid will need to increase its profile, visibility and brand appeal as it now prioritizes in-country fundraising to meet the ambitious goals of its country strategy. The front office is a very important and first point of contact that offers any visitors to the office an image and impression about the organization. This gives the role of front desk /administrative assistant a very critical place in the achievement of WaterAid Nigeria goals.
The Front desk /administrative assistant will undertake receptionist and other administrative support functions at our office in Abuja. This role will be the face of WaterAid for all its visitors and will hence be responsible for the first impression we make. The post holder will be expected to be able to deal with complaints and also
provide accurate information to visitors and staff. This role must comfortably interact with individuals of all professional levels.
FRONT DESK SERVICE
Answer all incoming calls and redirect them or keep messages, demonstrate courteous, positive and a helpful attitude in all interactions, including telephone conversations. Take complete messages in a professional and legible manner.
Attend to all visitors in a polite , professional and courteous manner
Ensure front desk area is tidy, clean and presentable at all times and the ambience is maintained in line with profile of WaterAid.
Apply appropriate discretion in managing information and documents of a sensitive nature ; keeping hard copy documents received out of public view and not leaving them on the front desk, counters or unattended .
Management of office equipment/ office supplies
Regularly check the appropriate functioning of office equipment, (intercoms, photocopiers etc) make recommendations for repair or renewal and supervise maintenance of office equipment. Update intercom list as staff changes occur.
Ensure stock levels of store are adequate, accurately analyze monthly stock to different budgets (i.e. classifying cost of stationery and other store items to different budget holders) and ensure reconciliation of store data with finance record. Also ensure the security of the store.
Attend to staff requisitions for toiletries and other items such as tea items, papers, etc.
Arrange prompt repairs of damaged chairs, desk and other office furniture and fixtures; Liaise with Human Resources & Administrative Officer and budget holders to purchase replacements when necessary.
GENERAL ADMINISTRATIVE DUTIES
Take responsibility for maintaining spare keys to all offices; act as custodian of the stationery and office supplies storage
Perform basic office support and document processing services such as typing, spiral binding as requested
Receive letters, mails and parcels and distribute them in a timely manner to recipients ; processing outgoing despatch ; act as primary liaison with courier service providers
Compile, copy, sort and file non-confidential records of office activities, business transactions, and other activities
Arrange meeting venues (chairs, tables, projectors, flip charts etc. are in place)
Make minor purchases on behalf of the office
Maintain keys to WANG post office box and develop /implement schedule for regular retrieval of mails , correspondences and documents delivered through the post office box
Support achievement of efficient office services ;
Take responsibility for basic maintenance of office facilities and premises including arranging replacement of dead bulbs and repairs of faulty lamps; mowing of lawns and escalating complaints as necessary to colleagues
Manage office power generators to achieve minimum 90% performance efficiency; log daily generator usage and diesel usage; ensure timely fault identification and repairs and promptly escalating complaints to Human Resources & Administrative Officer or contacting service provider to arrange maintenance or repair visit; Liaise with Human Resources & Administrative Officer for timely purchase of diesel for generator usage and track usage to ensure cost effectiveness.
Collect utility bills –water bills and process payments to service providers; monitor utilization of electricity meters and purchase recharge /top up cards to avoid interruption of office power supply.
Oversee office cleaning to ensure cleanliness, tidiness and ambience for productive work.
Possession of a minimum of national diploma or equivalent qualification.
Minimum of two years’ work experience in a similar role in a formal /structured work setting
Pleasant and good natured disposition with a ‘can do’ attitude /willingness to assist around the office
Excellent oral and written communication skills
Excellent interpersonal skills and ability to manage conflict/difficult situation
High sense of responsibility/ reliability
Ability to manage information with discretion and confidentiality
Demonstrate good common sense judgement
Good telephone etiquette
University degree in social sciences , humanities
Experience managing outsourced office cleaning staff
Individuals interested in the role are encouraged to send an expression of interest and updated CV in a single document(saved in your name) to [email protected]
The position title should be indicated in the subject line of the email.
DEADLINE: 31 May, 2018