Customer Support Executive Vacancy at Eduplatforms, Friday 11, May 2018 – Eduplatforms is an innovation arrangements supplier and administrator that is focused on changing the conveyance of training in Africa.
CUSTOMER SUPPORT EXECUTIVE
JOB DESCRIPTION
Our team is looking to recruit a qualified female candidate to fill the role of a Customer Support Executive. The choice candidate will work with our project team on an Online MBA program for a renowned Instituation of learning. The selected candidates will be responsible for;
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
SKILLS & REQUIREMENTS
Bachelor’s Degree
Speaks English & Igbo fluently
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
