Customer Services Manager – West Africa Vacancy at Reckitt Benckiser, Friday 25, May 2018 – Reckitt Benckiser is the world’s driving buyer wellbeing and cleanliness organization. Consistently, crosswise over 60 nations, we work with the best individuals to challenge customary reasoning and endeavor to discover far and away superior approaches to give individuals creative answers for more beneficial lives and more joyful homes.
We trust individuals in what they do and we give full responsibility and self-governance to get things going. That is the manner by which we create the amusement changing thoughts that fabricated 19 notable Powerbrands around the globe, for example, Nurofen, Strepsils, Mucinex, Dettol, Lysol, Finish and Vanish.
CUSTOMER SERVICES MANAGER – WEST AFRICA
JOB DESCRIPTION
A fantastic opportunity is available for a Customer Services Manager West Africa to join RB’s Supply Services (WA) team.
You are to lead the supply chain support for the customer account teams, with a focus on the customer supply chain and logistics collaboration for service and efficiency.
The concentration of this role will be on leading the key accounts, Distributors, Wholesales, Exports to Africa, drop shipment service in terms of supply chain optimization and delivery.
The Customer Services Manager heads the collaboration with the customers, Sales teams and works closely with the RB logistics team and logistics service providers, to accomplish the goals and objectives of Customer Service, Logistics and ensuring service levels agreed with customers are met.
The role will also work closely with the International and Africa supply chain market teams.
As part of an experienced and dynamic Supply Services team, you will drive efficient and effective in-market activities and projects to increase supply chain flexibility, reduce operating costs, optimize business processes, pursue enabling technologies, and maximize replenishment efficiency with our customers.
REQUIREMENTS
Is this You?
Enthusiasm, motivation and a commitment to timely delivery of results
Proven customer service management skills
Ability and confidence to challenge, question, influence and negotiate
Strong team working across functional teams
Accurate, thorough & disciplined
Well organized and able to meet agreed deadlines
Good communication and presentation skills. Ability to communicate at all levels with internal and external stakeholders.
Bachelor’s degree program in a related field.
5 years of supply chain experience in FMCG industry with core experience in customer service management with strong knowledge of logistics experience in collaborating with customers.
WE OFFER
In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly Global organisation
