CornerStone Staffing New Job Recruitment 2018 – CornerStone Staffing – Our customer, a major player in the FMCG Industry, is hoping to select a reasonable and qualified possibility to fill the empty position beneath:
Job Title: Systems Analyst
Location: Lagos
Job Description
- This candidate will ensure that systems and business processes incorporate industry standards and best practices; and provide business process and technology support to users.
Responsibilities
- Responsibility to partner with IT and Business teams on issue resolution, functionality questions, system upgrades and minor system enhancements.
- Develop tools to support the business (Excel, Access…) based on users’ requests
- Work with business sponsor to determine business requirements for new and/or enhanced system requests.
- Identifies gaps between solution design and application capabilities, determines alternatives and negotiates solutions.
- Ensures appropriate documentation concerning project deliverables, system support and ITS processes are created, distributed to affected parties, and maintained as necessary.
- Assists in moving projects and tasks through the change management process.
- Manage and Develop a systems and integration test strategy that accurately meets business use cases.
- Work with Project Manager to track statuses of testing issues, remediation and re-tests.
- Responsible for creation and maintenance of accurate project status information that is communicated to the business sponsor(s) on regular scheduled intervals
- Planning and execution for Systems training and support as needed.
- Supports the deployment and launch of projects and/or releases.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field required
- 2 – 4 years’ business systems analyst experience in corporate, preferably retail, environment
- Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
- Passionate about understanding the data behind the “scenes” and researching the data using SQL.
- Retail industry knowledge required
- Experience with data gathering; including the ability to translate large amounts of data into actionable insights
- Demonstrated strong logical and technical troubleshooting and problem solving skills
- Demonstrated ability to build relationships with and influence business partners
- Strong, professional and effective verbal and written communication skills
- Self-motivated with critical attention to detail and deadlines
- Ability to adapt well to change in direction and priority in a fast- paced and deadline-oriented environment
Deadline
Not Specified.
Application Method
Interested and qualified candidates should:
Click here to apply online
Job Title: Head of Accounting
Location: Lagos
Employment type: Permanent contract
Job Description
- We are looking to recruit a Head of Accounting.
- In this role, you will be responsible for all aspects of strategic and operational accounting in Nigeria, acting as the finance partner to the Country Director and Nigeria Executive Team.
Responsibilities
Strategy Development and Implementation:
- Lead the development and delivery of the Nigeria Finance strategy working with the Nigeria Executive Team, the regional Finance team and relevant corporate teams.
- Ensure that a robust financial business plan with agreed targets is developed that reflects the strategic focus for the Nigeria operation.
- Lead the development and delivery of the Nigeria Tax & Status Business Case ensuring that the operation has the right governance structure to successfully and compliantly deliver its business growth.
Governance and Compliance:
- Ensure all Finance and Tax activities are delivered in compliance with and to relevant official standards and governance.
- Ensure the procurement and management of quality outsourced services for accounting, audit, reporting and tax.
- Maintain a strong culture of risk management, both within the operation and with partners.
- Lead in-country organisation, support and response to internal and external audits.
Leadership of the Finance Function:
- Provide accurate and timely financial information which supports the Country Director and the Nigeria Executive Team in making business decisions in line with country strategy and which grows the business in a profitable and controlled manner.
- Ensure the delivery of strategic and operational business planning, forecasting and reporting in partnership with the Nigeria Executive Team.
- Lead on Treasury and cash flow management for the Nigeria operation.
- Ensure financial business processes are kept up to date, documented and communicated to staff.
- Periodically review financial processes to ensure they remain appropriate, customer focused and compliant.
- Monitor and ensure implementation of changes in Nigerian tax and accounting legislation and ensure any changes required are made to financial and business systems.
- Liaison with HR and manage payroll service activities.
- Ensure all necessary financial documents are archived and stored according to the relevant retention schedules.
- Ensure that the Fixed Asset Register is completed accurately and monitored on a regular basis.
- Own the Financial Control and Compliance Framework (FCCF) process and work closely with the Nigeria Executive Team to ensure that all aspects of financial risk are managed rigorously.
Business Development and Growth:
- Develop and leverage potential for business growth through high quality financial modelling and commercial costing and pricing strategies.
- Ensure effective and efficient delivery of financial services by maximising productivity in financial transactions and support.
- Ensure the assessment of financial risk and return on market opportunities and any investments in new products and services.
- Lead on ensuring all financial aspects of the setting up new products, projects, investments and services e.g. tax and accounting compliance, as well as pricing and costing are addressed.
- Coordinate advice on financial and legal aspects of commercial negotiations.
Requirements, Education and Experience
- Bachelor’s degree in Business, Accounting, Economics, Mathematics or a related discipline
- Minimum of fifteen (15) years cumulative experience with at least five (5) years in a Leadership role
- Master’s degree in Finance, Economics, Advanced Mathematics or similar discipline is preferred
- Relevant professional qualification in Finance and Accounts e.g. ICAN, ACCA etc.
- Experience in working as a commercial business partner
- Experience in a financial accounting role
- Previous CH / FMCG experience
- Experience in emerging markets
Skills and Competencies:
- Managing People – Level 3
- Managing Projects – Level 3 (Level 4 Desirable)
- Communicating and Influencing – Level 5
- Managing Finance and Resources – Level 5
- Managing Risk – Level 3 (Level 4 Desirable)
- Knowledge of Nigerian Tax and reporting regulatory requirements.
Deadline
Not Specified.
Application Method
Interested and qualified candidates should:
Click here to apply online
Job Title: Customer Service Intern
Location: Lagos
Slot: 100
Job Description
- This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Responsibilities
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
Knowledge, Skills and Experience
- Minimum B.Sc /HND required in any field.
- 3 years relevant experience
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills.
Deadline
Not Specified.
Application Method
Interested and qualified candidates should:
Click here to apply online
Job Title: Data Analytics Associate
Location: Nigeria
Job Description
- This role is will manage all facets of customer experience data – from web analytics to voice of customer data.
- The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience programs.
Responsibilities
- Develop actionable insights from multiple data sources
- Quantify the impact of programs and campaigns through reporting and analysis
- Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
- Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
- Lead the development and execution of a periodic reporting framework in collaboration with other team members
- Conduct relevant customer behavior analysis, competitive analysis and industry research
- Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
- Create holistic dashboards by pulling data from different data sources
- Provide expertise and guidance to business on:
- Segmentation
- Campaign analysis, analysis of performance, benchmarking
- Propensity-to-buy and response modelling
- Attribution models and reporting
- Understand relevant technology applications.
Education and Experience
- Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.
- 3 – 5 years of related professional hands-on experience working with data/analytics dashboards
- Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
- Experience with SQL is a plus
- Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)
- Capable of explaining complex analytical methodologies and concepts in non-technical language.
Skills and Competencies:
- Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations.
- Detail-oriented and strong team player with excellent interpersonal, listening, and oral communication skills
- Ability to work with limited supervision and proactively identify areas of opportunity and focus based on business need/impact.
Deadline
Not Specified.
Application Method
Interested and qualified candidates should:
Click here to apply online
