Call Center Agent Job Vacancy at IROKO

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IROKO is Africa’s driving stimulation innovation organization. Propelled in 2010, by Jason Njoku and Bastian Gotter, it is a standout amongst the most discussed African web new businesses, because of its lead Nollywood film stage iROKOtv. Head quartered in Lagos, Nigeria, the organization has spearheaded Video-On-Demand for Nollywood content (Nigerian motion pictures) and has accumulated the world’s biggest online index of African substance, totaling 10,000+ hours.

We are selecting to fill the position underneath:

Job Title: Call Center Agent

Location: Lagos

Job Description

  • To grow iROKOtv’s customer base and revenue by signing up subscribers in Nigeria.
  • Converting inquiries into sales by contacting potential customers

Position Summary

  • Focus on contacting current and potential customer via telephone to sell iROKOtv subscription packages

Responsibilities

  • Contributes to overall team sales by meeting monthly individual targets as well as the team target.
  • Deliver prepared sales scripts to persuade potential customers to purchase iROKOtv Subscription packages.
  • Retain customers by managing customers’ accounts.
  • Recommends product benefits to potential customers to upsell.
  • Follow up on initial contacts by contacting by telephone.
  • Record all telephone interaction appropriately on the CRM.
  • Manage and resolve customer complaints when the need arises
  • Identify and escalate priority issues with customers.
  • Provide customers with product and services information.
  • Handle customer inquiries/complaints via email & another channel
  • Constantly learning new product changes by consistently staying up-to-date with new IROKOtv products/services

Deadline
20th December, 2017.

Application Method
Interested and qualified candidates should come to IROKOtv office (see address below) on 19th & 20th of December:
Number 8, Adebayo Mokuolu Street,
Beside Hotel New Castle,
Anthony Village,
Lagos State.