App Operation Specialist Job Offer at Transsion Holdings, Wednesday 18, April 2018 – TRANSSION HOLDINGS, the organization some time ago known as TECNO TELECOM LIMITED, built up in July 2006, is a cutting edge organization gaining practical experience in the R&D, creation, deal and administration of portable correspondence items. Following quite a while of improvement, TRANSSION has turned into an imperative piece of the cell phone industry and one of the real cell phone producers on the planet. At present, it has full responsibility for popular cell phone brands TECNO, itel and Infinix, and an after-deals benefit mark Carlcare.
APP OPERATION SPE…T
Carlcare Development seeks an enthusiastic App Operation Spe…t who has solid communication, organizational, and interpersonal skills. You will be required to interact with users, while adopting a customer first mentality, and demonstrating an aptitude for continuous improvement and learning.
KEY DUTIES AND RESPONSIBILITIES
Responsible for answering and receiving customer inquiries from Carlcare app users.
Proferring solutions to common mobile phone-based issues.
Diagnose and resolve basic technical and other customer-related issues.
Own customer support communications from initial contact until resolution.
Improve mobile app product offerings by providing client feedback on features to Product Management teams.
QUALIFICATIONS AND EXPERIENCE
Minimum of HND/BSc.
A minimum of 1 years experience in customer care or technical support.
Proficient in mobile phone repair and software knowledge
REQUIRED COMPETENCES AND ATTRIBUTES
Strong work ethic & attention to detail
Proficiency in Microsoft Office package
Experience working with customers
Excellent problem solving, analytical, problem solving and troubleshooting abilities; within tight deadlines
Excellent written and oral communication skills
Outstanding organizational ability
Suitably qualified and interested candidates should please send their CV’s to: [email protected] , stating App Operation Spe…t as the subject of the email.
DEADLINE: 20 April, 2018