Guest Relation Officer Needed at Bolton White Hotels and Apartments

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Bolton White Hotels and Apartments is a main firm in the friendliness business. We are devoted to guaranteeing the solace of our visitors. Our extravagance settlement in the core of Garki and Wuse zone 7 in Abuja offers unparalleled visitor administrations. Bolton White Hotels and Apartments is radiantly set to cook for visitor benefit prerequisites; guaranteeing visitor stay is both charming and extraordinary, we consolidate the experience of our group which speaks to an expansiveness and profundity of ability that is unmatched, and we trust our kin are the foundation of our prosperity.

We are selecting to fill the position beneath:

Job Title: Guest Relation Officer
Location
: Abuja
Duties and Responsibilities

  • Meet and greet guests upon their arrival at the hotel
  • Interact with guests and provide a welcoming atmosphere
  • Cooperate and coordinate with the other hotel departments to provide an efficient service
  • Provide general information and directions
  • Coordinate and supervise activities for guests
  • Attend to guests’ queries, needs and other special requests
  • Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
  • Promote the facilities and services offered by the hotel
  • Advise and assist guests on leisure activities, places to visit and travel arrangements
  • Be especially attentive to repeat guests and other VIP guests
  • Bid farewell to guests at the end of their stay

Requirements/Educational Qualification

  • Minimum of Higher National Diploma in Hospitality Management or other relevant course.
  • Candidates should be FEMALE ONLY.

Required Skills:

  • An outgoing and cheerful personality
  • A diplomatic and polite manner
  • Guest service skills
  • The ability to multi-task and work under pressure
  • The ability to keep confidentiality and privacy
  • Communication and listening skills
  • Organizational and time management skills
  • Decision-making, negotiation and problem solving skills
  • A smart and well groomed appearance (have to look really smart at all times!)
  • The ability to deal with difficult situations and sensitive issues
  • Fluency in English and ideally knowledge of a foreign language
  • Telephone manners
  • Computer literacy

Other Requirements:

  • General knowledge of various topics such as the arts, cuisine, history, geography and culture
  • The ability to absorb information quickly and updated daily on the latest news, events and so on
  • The ability to communicate with people from all walks of life and of different nationalities
  • Fluency in other indigenous or foreign languages will be an added advantage.

How to Apply
Interested and qualified candidates should send their Application Letter and CV’s to:[email protected] Using the Job Title as email Subject.

Application Deadline  24th November, 2017.